Frequently asked questions to help you buy a voucher, a gift box or an item - INTERCONTINENTAL PARIS LE GRAND
Are gift boxes sent immediately after purchase?
The gift boxes from INTERCONTINENTAL PARIS LE GRAND are sent within a few days after purchase, depending on availability and the careful preparation of the items.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. INTERCONTINENTAL PARIS LE GRAND also offers a collection of souvenirs and luxury items inspired by the hotel, available for sale on-site or online.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift voucher delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our INTERCONTINENTAL PARIS LE GRAND establishment.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order at our INTERCONTINENTAL PARIS LE GRAND establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the option to choose from a selection of items inspired by the refined universe of the INTERCONTINENTAL PARIS LE GRAND.
How do I create a group fund and invite people?
To create a group gift and offer an INTERCONTINENTAL PARIS LE GRAND gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, while enjoying tracked and carefully prepared delivery from our INTERCONTINENTAL PARIS LE GRAND establishment.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift sets offered at INTERCONTINENTAL PARIS LE GRAND. You can select the amount that fits your budget from the available options.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. INTERCONTINENTAL PARIS LE GRAND.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to prepare a new selection of gift boxes from our establishment INTERCONTINENTAL PARIS LE GRAND.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, ready to be given to your loved ones, for a memorable experience at the INTERCONTINENTAL PARIS LE GRAND.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item. You can also empty your entire cart using the dedicated option on our INTERCONTINENTAL PARIS LE GRAND website.
How do I purchase or give a gift box?
To offer an INTERCONTINENTAL PARIS LE GRAND gift box, select your box, customize it with a message, add it to your cart, and complete your order securely. You benefit from tracked delivery and carefully prepared for an elegant and memorable shopping experience.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box allowing the recipient to choose their experience from the services offered by the INTERCONTINENTAL PARIS LE GRAND.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can cancel your reservation according to the terms indicated at the time of purchase, at our establishment INTERCONTINENTAL PARIS LE GRAND.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, INTERCONTINENTAL PARIS LE GRAND.
Is the gift box customer service reachable by phone?
The customer service of the INTERCONTINENTAL PARIS LE GRAND can be reached by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our INTERCONTINENTAL PARIS LE GRAND website. Log in with the credentials received at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat service is available on the INTERCONTINENTAL PARIS LE GRAND website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment INTERCONTINENTAL PARIS LE GRAND.
Is there a dedicated customer service for gift boxes?
You receive personalized assistance for any questions regarding your gift box. Tailored solutions are offered to facilitate your experience at our establishment, INTERCONTINENTAL PARIS LE GRAND.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to answer your questions about the INTERCONTINENTAL PARIS LE GRAND gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment.
Is spa access included in my gift box?
Access to the spa is not mentioned as being included in your INTERCONTINENTAL PARIS LE GRAND gift box. To enjoy this service, check the specific conditions of your gift box.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box enjoys the same services as other customers, according to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at our INTERCONTINENTAL PARIS LE GRAND establishment.
Is parking included in my gift box?
The gift box does not include parking. However, for your stay at the INTERCONTINENTAL PARIS LE GRAND, you can reserve one nearby if necessary.
Is breakfast included in my gift box?
Breakfast is not automatically included in the INTERCONTINENTAL PARIS LE GRAND gift boxes. Please check the specific conditions of your gift box to confirm the included services.
Is special attention given to the recipient of a gift box?
The INTERCONTINENTAL PARIS LE GRAND pays special attention to its guests, including gift box beneficiaries, by offering them unique and memorable experiences in an exceptional setting. The establishment thus perpetuates its legacy of luxury and elegance in the heart of Paris, INTERCONTINENTAL PARIS LE GRAND.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. INTERCONTINENTAL PARIS LE GRAND is an iconic establishment that combines luxury and elegance, offering unique experiences to its clients.
Should we bring towels to the Spa?
The towels are provided by the INTERCONTINENTAL PARIS LE GRAND establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our items come with customization tailored to each recipient, at our establishment INTERCONTINENTAL PARIS LE GRAND.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The delivery terms are specified at the time of purchase, at our establishment INTERCONTINENTAL PARIS LE GRAND.
Do you offer preferential rates for bulk purchases?
Preferential rates are applied for bulk purchases, with a customized quote based on the volume ordered at INTERCONTINENTAL PARIS LE GRAND.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our INTERCONTINENTAL PARIS LE GRAND establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update it by providing your order number and the new details. This modification is possible according to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
How can I leave a review for my gift box?
To share your experience with your gift box, log in to your customer account and leave a review. This option is available to all recipients of gift boxes from the INTERCONTINENTAL PARIS LE GRAND.
How can I contact the store?
For any questions regarding the boutique of the INTERCONTINENTAL PARIS LE GRAND, you can refer to the information available on our website, including opening hours and delivery terms.
Is there a dress code for the gift box?
The dress code at INTERCONTINENTAL PARIS LE GRAND is elegant and sophisticated, in line with the prestige of the establishment. We recommend opting for attire suitable for a luxurious and refined setting, as you would in any high-end venue.
From what age can I get a treatment?
The minimum age to receive a treatment at INTERCONTINENTAL PARIS LE GRAND depends on the chosen services. This iconic Parisian establishment offers unique and memorable experiences, while preserving its historic architecture and charm.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The reservation conditions are specified at the time of purchase, to ensure a memorable experience at our INTERCONTINENTAL PARIS LE GRAND establishment.
How can one access the hotel from the airport?
To reach the INTERCONTINENTAL PARIS LE GRAND from the airport, you can choose a taxi, a chauffeur-driven car service, or public transportation such as the RER or metro. The hotel is located in the heart of Paris, close to major transport lines, making it easy to access from Parisian airports INTERCONTINENTAL PARIS LE GRAND.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at our INTERCONTINENTAL PARIS LE GRAND establishment, which has preserved its historical charm while adapting to modern needs.
Are pets allowed in the establishment?
The INTERCONTINENTAL PARIS LE GRAND establishment accommodates pets under certain conditions. It is recommended to check the specific terms directly with the hotel to ensure that your four-legged companion is welcome.
Where can I find the menus?
The menus are available on the INTERCONTINENTAL PARIS LE GRAND establishment's website, directly on the detailed page of each set.
What are the hours of operation?
The hours of the INTERCONTINENTAL PARIS LE GRAND vary depending on the services and the days. You can enjoy the establishment and its amenities throughout the day, but it is recommended to check the specific hours of the restaurants and wellness spaces directly on the hotel's website.
Is there parking available near the establishment?
INTERCONTINENTAL PARIS LE GRAND does not have a private parking lot, but several parking options are available near the establishment.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from INTERCONTINENTAL PARIS LE GRAND can be delivered by email or by mail according to your choice. The delivery is tracked and carefully prepared, with secure payment directly to the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes, with tracked and carefully prepared shipping, for a complete shopping experience at INTERCONTINENTAL PARIS LE GRAND.
In addition to gift boxes, is it possible to order or have items delivered?
In addition to gift boxes, you can order and have items from the official boutique of the INTERCONTINENTAL PARIS LE GRAND delivered, such as accessories and souvenirs.
Is the gift box available in physical format?
Yes, the gift box is available in physical format. You can also opt for a digital version if you prefer. Discover our items and offer a memorable experience with INTERCONTINENTAL PARIS LE GRAND.
Is the box presented in a neat packaging?
The gift boxes from INTERCONTINENTAL PARIS LE GRAND are carefully wrapped to offer an elegant and refined presentation, reflecting the luxury and elegance of the establishment.
Is the gift box available in a digital format (e-gift box)?
You can choose to receive your gift box via email for an immediate delivery, allowing you to offer a memorable experience at our INTERCONTINENTAL PARIS LE GRAND establishment.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The shipping costs vary depending on the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with secure payment and carefully prepared delivery at INTERCONTINENTAL PARIS LE GRAND.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by mail are usually 3 to 5 business days, depending on the destination. The delivery is tracked and carefully prepared to ensure a pleasant shopping experience at INTERCONTINENTAL PARIS LE GRAND.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order for a carefully prepared delivery. Delivery times are guaranteed for an optimal shopping experience at our establishment INTERCONTINENTAL PARIS LE GRAND.
Is express delivery available?
Express delivery is available according to the options offered during your order. You can choose the delivery method that suits you at the time of purchasing your INTERCONTINENTAL PARIS LE GRAND gift box.
How can I track my order?
You can track your order by logging into your account on our website. Your delivery is being tracked and carefully prepared by our establishment INTERCONTINENTAL PARIS LE GRAND.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. Delivery details are specified during the order process. INTERCONTINENTAL PARIS LE GRAND.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is usually 2 to 5 business days from the order date, depending on your location. This careful and tracked delivery is provided by INTERCONTINENTAL PARIS LE GRAND.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At INTERCONTINENTAL PARIS LE GRAND, we invite you to check the specific terms during your reservation.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible according to the specific conditions of the INTERCONTINENTAL PARIS LE GRAND. These terms are specified at the time of using your gift box.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment INTERCONTINENTAL PARIS LE GRAND.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our INTERCONTINENTAL PARIS LE GRAND establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during the booking, according to the conditions in effect at the time of purchase at our INTERCONTINENTAL PARIS LE GRAND establishment.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking at our establishment INTERCONTINENTAL PARIS LE GRAND.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift check. You can use it to book a unique experience at our INTERCONTINENTAL PARIS LE GRAND establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for events like Valentine's Day, Christmas, or weddings, featuring unique items that reflect the elegance of the INTERCONTINENTAL PARIS LE GRAND.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, including birthdays, weddings, or gatherings with friends. Explore our selection to find the perfect offer, in the spirit of elegance and refinement of the INTERCONTINENTAL PARIS LE GRAND.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. We collaborate directly with INTERCONTINENTAL PARIS LE GRAND to provide you with authentic and memorable experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered by the INTERCONTINENTAL PARIS LE GRAND establishment, but it is advisable to check the specific conditions of each offer for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The terms are specified during the order, at our establishment INTERCONTINENTAL PARIS LE GRAND.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can make a transaction with full confidence, directly with the INTERCONTINENTAL PARIS LE GRAND establishment.
Is payment via group or shared payment possible?
Payment via group or shared payment is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the options offered during your purchase at INTERCONTINENTAL PARIS LE GRAND.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our INTERCONTINENTAL PARIS LE GRAND establishment, allowing you to enjoy an overnight stay or a meal in an exceptional setting.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as an available option for purchases in our official INTERCONTINENTAL PARIS LE GRAND store.
Is the payment deducted immediately upon ordering?
The payment for your order is debited immediately upon purchase. You benefit from a secure payment directly with the establishment INTERCONTINENTAL PARIS LE GRAND.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases at our establishment INTERCONTINENTAL PARIS LE GRAND.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at INTERCONTINENTAL PARIS LE GRAND.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your INTERCONTINENTAL PARIS LE GRAND customer account.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your INTERCONTINENTAL PARIS LE GRAND gift box purchases.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase. You can also find it in your INTERCONTINENTAL PARIS LE GRAND customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card, with a secure payment directly to INTERCONTINENTAL PARIS LE GRAND.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Simply check its validity and usage in the general terms and conditions of the INTERCONTINENTAL PARIS LE GRAND.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the INTERCONTINENTAL PARIS LE GRAND establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, subject to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the INTERCONTINENTAL PARIS LE GRAND box.
Can we add options to your gift box offers?
The gift boxes from INTERCONTINENTAL PARIS LE GRAND can be customized with various options depending on the chosen items. You will find luxury items and iconic souvenirs to offer a memorable experience.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging to enhance your gift box when placing your order online, in order to send it by mail. Our items are carefully prepared and delivered with care, reflecting the excellence of our establishment INTERCONTINENTAL PARIS LE GRAND.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. Customization options are available to enhance your gift, at our establishment INTERCONTINENTAL PARIS LE GRAND.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions associated with your order. Refunds are possible according to the terms indicated at the time of your purchase at INTERCONTINENTAL PARIS LE GRAND.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment INTERCONTINENTAL PARIS LE GRAND.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded by our establishment INTERCONTINENTAL PARIS LE GRAND.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the exchange conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of an INTERCONTINENTAL PARIS LE GRAND gift box, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the terms and conditions of the INTERCONTINENTAL PARIS LE GRAND establishment. Details are specified at the time of purchase of the box.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, please provide us with a photo of the box. We will process your request promptly according to the conditions of our establishment INTERCONTINENTAL PARIS LE GRAND.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms and are specified at the time of order in our INTERCONTINENTAL PARIS LE GRAND establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before its expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at INTERCONTINENTAL PARIS LE GRAND.
Is a voucher issued if the gift box is not used?
If the gift box is not used, the INTERCONTINENTAL PARIS LE GRAND establishment offers a credit according to the specific conditions of the chosen offer.
How can I redeem the cashback?
To use your savings, you will receive a gift card or a voucher. Follow the instructions indicated on the box to enjoy your experience at INTERCONTINENTAL PARIS LE GRAND.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at INTERCONTINENTAL PARIS LE GRAND depend on the specific conditions of the establishment. You will find these detailed information during your purchase or on the gift box page.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from INTERCONTINENTAL PARIS LE GRAND are generally neither exchangeable nor refundable. Cancellation of a purchase is possible according to the conditions specified at the time of purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for the use of your gift box depending on the availability of the INTERCONTINENTAL PARIS LE GRAND establishment.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the INTERCONTINENTAL PARIS LE GRAND establishment. We recommend that you book as soon as possible to guarantee your experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. INTERCONTINENTAL PARIS LE GRAND.
Do I need the gift box number to make a reservation with a gift box?
To make your reservation at the INTERCONTINENTAL PARIS LE GRAND, have your gift box number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the INTERCONTINENTAL PARIS LE GRAND establishment.
Can I use my gift box on holidays?
The use of your gift box at the INTERCONTINENTAL PARIS LE GRAND is possible on holidays, subject to the establishment's availability.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the INTERCONTINENTAL PARIS LE GRAND establishment.
Can I book online with my gift voucher?
Online booking with your gift box is possible according to the conditions of the chosen offer. You will be able to enjoy the unique and memorable experience offered by the INTERCONTINENTAL PARIS LE GRAND establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Can I make a reservation by email with my gift box?
The reservation with a gift box at INTERCONTINENTAL PARIS LE GRAND can be made according to the conditions specified at the time of purchase.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions applicable at the time of exchange. This flexibility allows you to fully enjoy your experience at our INTERCONTINENTAL PARIS LE GRAND establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but any additional supplements or options are at your own expense. INTERCONTINENTAL PARIS LE GRAND, located in the heart of the City of Light, offers you a unique and memorable experience, thus perpetuating its legacy of elegance and refinement since 1862.
Is my gift box personalized?
Your gift box is personalized, in the name of the beneficiary indicated at the time of purchase. This box allows you to enjoy a unique experience within our INTERCONTINENTAL PARIS LE GRAND establishment.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy the unique experience offered by the INTERCONTINENTAL PARIS LE GRAND.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment INTERCONTINENTAL PARIS LE GRAND, an iconic place combining luxury and elegance in the heart of Paris.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at the INTERCONTINENTAL PARIS LE GRAND, an iconic establishment combining luxury and elegance in the heart of Paris. Take this opportunity to discover the historical heritage and refinement of this exceptional hotel INTERCONTINENTAL PARIS LE GRAND.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade for an additional fee depends on availability and the conditions of your gift box at our establishment, INTERCONTINENTAL PARIS LE GRAND.
Can someone else use my gift box?
The gift box you have received is personal and can only be used by yourself. It offers you the opportunity to experience a unique stay at our establishment, INTERCONTINENTAL PARIS LE GRAND.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the INTERCONTINENTAL PARIS LE GRAND, you may be asked to present an ID depending on the establishment's conditions.
Do you accept pets?
The presence of pets depends on the establishment's conditions. The INTERCONTINENTAL PARIS LE GRAND, located in the heart of Paris, is an iconic place that combines luxury and elegance, and it is advised to check directly with the hotel to know the current policies regarding pets.
How do I proceed with reserving my gift voucher?
To use your gift voucher, log in to your account on our website and follow the instructions to book your stay or experience at our INTERCONTINENTAL PARIS LE GRAND establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly on our INTERCONTINENTAL PARIS LE GRAND website.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple occasions, according to the reservation conditions of the INTERCONTINENTAL PARIS LE GRAND.
What are the check-in and check-out times?
The check-in and check-out times at the INTERCONTINENTAL PARIS LE GRAND are typically set at 3:00 PM for check-in and 12:00 PM for check-out. These times may vary according to the conditions of your reservation, which you can review before your stay.
What services are included in a gift certificate?
The services included in your gift box depend on the type of box chosen. You will be able to enjoy a unique and memorable experience in an exceptional setting, in the heart of Paris, at our INTERCONTINENTAL PARIS LE GRAND establishment.
What is the difference between a gift box and a free amount voucher?
A gift box from the INTERCONTINENTAL PARIS LE GRAND offers a choice among predefined experiences, such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the amount of your choice at our INTERCONTINENTAL PARIS LE GRAND establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to benefit from a transparent and surprise-free shopping experience with INTERCONTINENTAL PARIS LE GRAND.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when booking at the INTERCONTINENTAL PARIS LE GRAND. Specific conditions may vary depending on availability and periods, we invite you to consult them before booking.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the beneficiary can enjoy the unique experience offered by the INTERCONTINENTAL PARIS LE GRAND.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment INTERCONTINENTAL PARIS LE GRAND.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
What is the validity period of a gift box?
The validity period of an INTERCONTINENTAL PARIS LE GRAND gift box is 1 to 3 years depending on the establishment. To find out the exact duration, please refer to the conditions of the chosen establishment.
Are children allowed?
INTERCONTINENTAL PARIS LE GRAND welcomes children in its iconic establishment in the heart of Paris.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost. In case of exceeding, an additional payment is necessary according to the conditions of the INTERCONTINENTAL PARIS LE GRAND establishment.
Is the spa access private?
Access to the spa at INTERCONTINENTAL PARIS LE GRAND depends on the specific conditions of the chosen gift box. This iconic Parisian establishment offers unique and memorable experiences, while preserving its architecture and historical charm.
What types of gift boxes do you offer?
We offer gift boxes for luxurious stays, gourmet experiences at Café de la Paix, or iconic souvenirs like books and accessories inspired by the history of INTERCONTINENTAL PARIS LE GRAND.
Do you accept pets?
The INTERCONTINENTAL PARIS LE GRAND establishment accommodates pets under certain conditions, so it is advisable to check the specific terms with the hotel.